Please note, our new payroll system, PeopleSoft, impacts how you are paid. You must be aware of how these changes affect you. The answers to the following list of frequently asked questions are important for you to understand.

Q. What is the fax number where I need to fax my timecard??
A. You need to fax the timecard directly to the corporate office at FAX #: (781) 251-8066, or Bloomfield office at FAX #: (248) 745-9799. If you email your hours, you must change the email address to TACtimecards@advantageresourcing.com. The corporate office enters your hours.

Q. When are weekly hours due?
A. Hours must be submitted by 5:00 p.m. EST on Tuesdays. Hours MUST be approved by your manager to be considered submitted. Even if there is a Monday holiday, hours must be submitted and approved by 5:00 p.m. EST. Tuesday.

Q. Must all hours be approved by my manager by the cutoff time?
A. YES. It is very important to note that hours will be paid only on approved timecards. Previously your hours may have been processed while still in pending status but this will no longer be the case. You should make every effort to ensure your manager approves your hours by 5:00 EST on Tuesday or you will NOT be paid until the following week (provided the hours are approved for that week).

In the event your manager is unable to approve your hours, ensure that they set up an alternate approver in the system ahead of time.

Q. If there are issues with my hours submission or paycheck will I be able to have the changes made and a paycheck issued prior to the next week's paycheck?
A. No. Previously hours or paycheck discrepancies could be processed any day of the week, this will no longer be the case. Paychecks and discrepancies will only be processed one day a week. Timecards/expenses/discrepancies received after close of business on Tuesday will not be processed until the following Wednesday pay cycle.

Q. What day are paychecks processed?
A. Paychecks are processed on Wednesdays – no exceptions. Approved hours must be received by 5:00 p.m. EST on Tuesday.

Q. When can I expect my paycheck?
A. Payroll is processed on Wednesdays – if you have direct deposit, the day your paycheck is deposited in your account is dependent on your bank. Expect at least 48 hours for your bank to deposit the check. Be sure to check your bank balance before writing any checks. We cannot guarantee when your bank will post your paycheck.

If you receive a mailed check – the check will be sent in the mail on Thursdays. Delivery time is dependent on the mail service.

Q. How will I know what my new Employee ID number is?
A. Your new Employee ID number will be displayed on your first paycheck or direct deposit statement through the PeopleSoft system.

Q. How will the processing of expense reports change?
A. You will continue to fax completed and approved expense reports along with documentation and receipts to the Bloomfield Hills office at FAX# 248-745-9799.  As in the past you should expect 1 to 2 weeks for the processing of these expense reports.